Gift Receipts on Shopify: Hide Prices Without Confusion
Gift shoppers expect prices to stay private. A clean gift receipt protects the surprise and reduces support tickets.
The fastest way to ruin a gift experience is to include prices in the box. Gift receipts solve this by separating the giver's payment details from the recipient's unboxing experience.
What a great gift receipt includes
- Order number and purchase date
- Item names, quantities, and variants (no prices)
- Return instructions and a simple next step
- Customer support contact information
- Optional gift message and sender name
Where gift receipts show up
Gift receipts can appear in multiple touchpoints. Consistency is key so recipients always have a clear path to support.
- In-box receipt: Printed and placed in the package
- Digital receipt: A separate email to the recipient
- Order status page: A gift-specific view with no prices
Implementation options for Shopify merchants
You can start with simple workflows and upgrade as gift volume grows. Choose the approach that matches your operations.
- Manual process: Use a gift receipt template in a print tool and select it for gift orders.
- Automation via app: Generate a gift receipt whenever a gift message is added at checkout.
- Conditional logic: Print different slips based on tags like "Gift" or "Gift Message".
Best practices that prevent confusion
- Keep returns simple with a QR code or short link.
- Tell recipients how to exchange sizes or colors.
- Add a friendly line like "Prices are hidden for gifting."
- Avoid revealing the sender's full email address.
Common pitfalls to avoid
- Including prices on packing slips by default
- Forgetting to print a gift receipt for split shipments
- Providing return details that require the purchaser's email
- Using confusing labels like "invoice" or "billing"
Track the impact
Gift receipts are more than a courtesy. They reduce support load and improve retention.
- Gift return rate vs. standard return rate
- Support tickets related to pricing visibility
- Recipient conversion rate after a gift order
Protect the surprise and the relationship
A clean gift receipt keeps the focus on the gift, not the price tag. Make it easy for recipients to exchange or return, and you protect both the sender's relationship and your brand.
